Terms Of Service
Last Updated: 01/05/2026
Company Information
lena-newyork.com is the commercial name of lena-newyork.com (hereinafter referred to as “we,” “us,” “our,” or the “Company”). These Terms and Conditions govern access to and use of the website lena-newyork.com (the “Website”), as well as the products and services offered through it.
Company Name: lena-newyork.com
Business Address: 294 Southern Boulevard, Bronx, NY 10454, United States
Email: info@lena-newyork.com
Telephone: +1 929 296 1925
Business Days: Monday to Friday, 8:00 AM – 5:00 PM
We generally respond to inquiries within 24 to 48 hours on business days.
By accessing the Website or using any of the services or applications made available through it, you agree to be bound by these Terms and Conditions.
Access to the Website does not require prior registration. However, to place an order for products or services, you must register where required and accept these Terms before completing payment.
The Website operates as an online fashion boutique offering a curated selection of men’s clothing under the lena-newyork.com brand. These Terms define the respective rights and obligations of the Company and users in relation to the Website. They constitute the only terms applicable to the use of the Website and the placement of orders, unless otherwise agreed in writing.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to offer our products and services.
Acceptance of Terms
By visiting the Website and/or purchasing from us, you engage in our service and agree to comply with these Terms and Conditions, including any additional policies referenced herein.
If you do not accept all provisions of these Terms, you may not access the Website or use any services. Continued use of the Website constitutes acceptance of any updates or modifications.
New features, tools, or services introduced in the future shall also be subject to these Terms. We reserve the right to amend these Terms at our discretion by publishing revised versions on the Website. It is your responsibility to review them periodically.
Online Store Conditions
By agreeing to these Terms, you confirm that you have reached the age of majority in your state or jurisdiction of residence, or that you have provided consent for any minor dependents to use the Website under your supervision.
You may not use our products or services for unlawful or unauthorized purposes, nor may you violate applicable laws, including intellectual property laws.
Transmission of malicious software, viruses, or destructive code is strictly prohibited. Any violation of these Terms may result in immediate termination of access to our services.
General Provisions
We reserve the right to refuse service to any person at any time for lawful reasons.
Non-payment information transmitted through the Website may be transferred across networks without encryption and adapted to technical requirements. Payment card information is encrypted during transmission.
You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the Website or services without prior written authorization.
Section titles are included for convenience and do not affect interpretation.
Accuracy of Information
Information presented on the Website is provided for general informational purposes. We do not guarantee that all content is accurate, complete, or current.
Historical information may be included for reference purposes only. We may update Website content at any time without obligation to do so. Users are responsible for monitoring changes.
Modifications to Services and Prices
Product prices may change without prior notice.
We reserve the right to modify, suspend, or discontinue any part of the Website or services at any time without notice. We shall not be liable for any such changes.
Products
Certain products may be available exclusively online and may be offered in limited quantities. Returns and exchanges are governed by our Return Policy.
We strive to display product colors and images accurately; however, we cannot guarantee that device displays will reflect colors precisely.
We may limit sales by person, region, or jurisdiction on a case-by-case basis. We reserve the right to limit quantities, modify descriptions or pricing, and discontinue products at any time. Offers are void where prohibited.
We do not warrant that products or services will meet individual expectations or that errors will be corrected.
Billing and Account Information
We may refuse or cancel orders at our discretion, including limiting quantities per person, household, or order. This may apply to orders under the same account, payment method, or billing/shipping address.
If an order is changed or canceled, we may attempt to notify you using the contact details provided at checkout.
You agree to provide accurate and complete account and purchase information and to update it as necessary.
Third-Party Tools
We may provide access to third-party tools without monitoring or control. These tools are provided “as is” and “as available,” without warranties.
Use of such tools is at your own risk and subject to the terms of the relevant third-party provider.
Future services or features introduced may also be governed by these Terms.
Third-Party Links
The Website may contain links to external websites not operated by us. We are not responsible for their content, policies, or practices.
Any transactions conducted with third parties are solely between you and the relevant third party.
User Submissions
If you submit comments, ideas, suggestions, or other materials, whether requested or unsolicited, you grant us the unrestricted right to use, modify, publish, translate, and distribute such content in any medium.
We are not obligated to maintain confidentiality, provide compensation, or respond to submissions.
We may remove content deemed unlawful, offensive, infringing, or otherwise objectionable. You are solely responsible for your submissions and their accuracy.
Personal Information
The submission of personal information is governed by our Privacy Policy.
Errors and Omissions
The Website may occasionally contain typographical errors or inaccuracies relating to product descriptions, pricing, or availability.
We reserve the right to correct such errors and cancel orders if necessary, without prior notice, including after submission of an order.
We are not obligated to update information except as required by law.
Prohibited Uses
You are prohibited from using the Website or its content for unlawful purposes; to violate regulations; to infringe intellectual property rights; to harass or discriminate; to submit false information; to transmit malware; to collect personal data unlawfully; to engage in spam or scraping activities; for obscene purposes; or to interfere with Website security.
Violation may result in termination of access.
Disclaimer of Warranties and Limitation of Liability
We do not guarantee uninterrupted, secure, or error-free operation of the Website.
All products and services are provided “as is” and “as available,” without express or implied warranties, including warranties of merchantability or fitness for a particular purpose.
To the fullest extent permitted by law, lena-newyork.com and its affiliates shall not be liable for direct, indirect, incidental, punitive, or consequential damages, including lost profits, revenue, data, or replacement costs arising from use of the Website or products.
Where liability limitations are restricted by law, liability shall be limited to the maximum extent permitted.
Indemnification
You agree to indemnify and hold harmless lena-newyork.com and its affiliates, officers, employees, agents, and partners from any claims, damages, or expenses arising from your breach of these Terms or violation of law.
Severability
If any provision of these Terms is deemed unlawful or unenforceable, it shall be enforced to the maximum extent permitted, and the remaining provisions shall remain valid.
Termination
These Terms remain effective unless terminated by you or us.
You may terminate by ceasing use of the Website. We may terminate access without notice if you breach these Terms. Obligations incurred prior to termination survive termination.
Entire Agreement
These Terms, together with referenced policies, constitute the entire agreement between you and lena-newyork.com and supersede prior agreements.
Failure to enforce any provision does not constitute a waiver.
Governing Law
These Terms and any related agreements are governed by the laws of the United States.
Changes to Terms
We may revise these Terms at our discretion by publishing updates on the Website. Continued use following such changes constitutes acceptance.
Return and Refund Policy
We provide a 30-day return period. You may request a return within 30 days of receiving your item.
To qualify for a return, products must be unused, unworn, in original condition with tags, and in original packaging. Proof of purchase is required.
To initiate a return, contact info@lena-newyork.com. Returns sent without prior authorization will not be accepted.
If approved, refunds are processed within 10 days of receiving the returned item. Refunds are issued using the original payment method unless otherwise agreed.
No restocking fees apply. Delivery costs are non-refundable.
Orders may be canceled prior to shipment. Once tracking status indicates shipment, cancellation is no longer possible.
Contact Information
For questions regarding these Terms and Conditions:
Company Name: lena-newyork.com
Address: 294 Southern Boulevard, Bronx, NY 10454, United States
Email: info@lena-newyork.com
Telephone: +1 929 296 1925
Business Days: Monday to Friday, 8:00 AM – 5:00 PM