Shipping Policy
All orders placed through lena-newyork.com are shipped free of charge. No shipping fees apply to any purchase, regardless of order value or destination.
Customers will not incur additional delivery costs at checkout.
Shipping Destination
We currently ship exclusively within the United States, United Kingdom, Australia, Singapore, Spain, France, Canada, Ireland and New Zealand. Orders can be delivered to residential and business addresses.
Order Cut Off Time:
Orders placed before 11:00 PM Eastern Time (ET) will enter our fulfillment queue the same business day. Orders placed after 11:00 PM ET will be processed on the next business day. Business days are Monday through Friday, excluding public holidays.
Order Processing Time
Orders are generally processed within 1–2 business days following order confirmation.
Processing includes order verification, packaging, and preparation for dispatch. Business days are Monday through Friday, excluding public holidays.
Estimated Shipping Time
Shipping takes approximately 4-7 business days.
Total Delivery Time
This means that total delivery typically takes 5–9 business days. Delivery times may vary depending on the destination and carrier operations.
Once the order has been shipped, a tracking confirmation will be provided via email.
Order Tracking
When your shipment leaves our facility, you will receive a confirmation email containing tracking details. This allows you to monitor the delivery status directly through the carrier.
If your order has not arrived within the estimated delivery timeframe, you may contact us for assistance.
Contact Information
For questions regarding shipping or delivery, please contact:
Company Name: lena-newyork.com
Address: 294 Southern Boulevard, Bronx, NY 10454, United States
Email: info@lena-newyork.com
Telephone: +1 929 296 1925
Business Days: Monday to Friday, 8:00 AM – 5:00 PM