Return and Refund Policy
lena-newyork.com aims to ensure that every product meets your expectations. If you are not satisfied with your purchase, you may make use of the return options described below.
30-Day Return Period
You have the right to request a return within 30 days from the date your order was delivered.
A return request may be submitted if the product does not meet your expectations, including cases where the fit is unsuitable or you decide not to keep the item.
Return Eligibility Conditions
To qualify for a return, the following conditions must be met:
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The item must be unused, unwashed, and in its original condition.
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All original tags and packaging must be intact.
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Proof of purchase is required (for example, the order confirmation email).
To initiate a return, you must contact us by email at info@lena-newyork.com, stating your order number and the reason for the return. Further return instructions will be provided upon review of your request.
Refund Procedure
Once the returned item has been received and inspected, we will process the refund within 10 business days.
Refunds will be issued using the same payment method as the original transaction. You will receive confirmation once the refund has been completed.
Costs and Fees
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Original shipping costs are free of charge.
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No restocking fees are applied.
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In cases of returns due to change of mind or exchange, the customer is responsible for return shipping costs and any applicable customs charges.
Damaged or Incorrect Items
If you receive a damaged product or an incorrect item, you must notify us promptly by email at info@lena-newyork.com. After verification, appropriate corrective action will be taken.
Contact Information
For questions regarding shipping or delivery, please contact:
Company Name: lena-newyork.com
Address: 294 Southern Boulevard, Bronx, NY 10454, United States
Email: info@lena-newyork.com
Telephone: +1 929 296 1925
Business Days: Monday to Friday, 8:00 AM – 5:00 PM