Frequently Asked Questions

Once your order ships, you'll receive a confirmation email with a tracking link. Click the link to follow your package from our door to yours. If you can't find the email, check your spam folder or reach out and we'll resend it.

Yes. Almost every product page includes a detailed size chart with measurements for both men's and women's pieces. If you're between sizes or unsure how something fits, send us an email and we'll help you pick. We'd rather help you get it right the first time than process a return.

You have 30 days from the day your order arrives to return anything that isn't right. Items should be unworn, with original tags attached.

Return shipping is the customer's responsibility, unless the item arrived damaged, in that case we'll cover the cost. Once your return reaches us, we'll process your refund within 7 business days.

You can find our full return policy here: Return Policy

We're sorry, that shouldn't happen. Reach out within 7 days of delivery and we'll make it right. Email us with:

  • Your order number
  • Clear photos of the damage
  • A short description of the issue

We'll will send a replacement.

We currently deliver orders within the United States,United Kingdom, Australia, Singapore, Spain, France, Canada, Ireland and New Zealand. Orders can be shipped to both residential and business addresses.

Yes. All orders are shipped free of charge. No minimum purchase amount applies.

Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 3–7 business days. You’ll receive tracking details once your order ships.

We accept all major credit and debit cards, plus a range of digital wallets through our secure checkout. You'll see all available methods on the checkout page.

At checkout, look for the "Discount code" field, enter your code, and click Apply. The discount will be reflected in your order total. If a code isn't working, send us a message and we'll sort it out.

You can cancel or change your order within 1 hour of placing it. After that window, it's already in processing and we can't pull it back. If you miss it, no stress: return the item for a refund or exchange once it arrives.

Yes. Lena New York is designed for both. Every collection includes pieces cut for him and pieces cut for her, in the same color palette and the same point of view. The idea is that the wardrobe works whether you're shopping for yourself, for your partner, or for both of you at once.

If your question isn't covered here, we're happy to help.

We typically respond within 24 hours on business days (Monday to Friday).