Frequently Asked Questions
Frequently Asked Questions
Below you will find answers to commonly asked questions regarding lena-newyork.com, our products, and our services. If your question is not addressed here, you may contact us using the details provided at the end of this section.
What products do you offer?
Lena-newyork.com offers men’s trousers designed for everyday wear. Our collection focuses on comfort, fit, and a structured appearance suitable for various occasions.
Where do you ship?
We currently deliver orders within the United StatesUnited Kingdom, Australia, Singapore, Spain, France, Canada, Ireland and New Zealand. Orders can be shipped to both residential and business addresses.
Do you offer free shipping?
Yes. All orders are shipped free of charge. No minimum purchase amount applies.
How long does shipping take?
Orders are generally processed within 1–2 business days. After dispatch, delivery typically occurs within 5–9 business days, depending on the destination. Tracking information is provided once the order has been shipped.
What is your return policy?
We provide a 30-day return period starting from the date of delivery. Items must be returned in unused condition and in accordance with our Return and Refund Policy to qualify for a refund. No restocking fees are charged.
How long does a refund take?
Refunds are typically processed within 10 business days after the returned item has been received and inspected. The refund is issued to the original payment method.
How can I contact customer support?
Company Name: lena-newyork.com
Address: 294 Southern Boulevard, Bronx, NY 10454, United States
Email: info@lena-newyork.com
Telephone: +1 929 296 1925
Business Days: Monday to Friday, 8:00 AM – 5:00 PM
What sizes do you offer?
We provide multiple size options. Detailed sizing information is available on each product page to assist with selection.
Do you restock sold-out items?
Certain items may be restocked depending on availability and demand. Product pages may provide updates regarding availability.
Is it safe to shop on your website?
Yes. Transactions are secured using SSL encryption technology. Payment information is processed securely and is not stored by lena-newyork.com
For additional questions, please contact us using the information provided above.