30-DAY MONEY-BACK GUARANTEE
We take great pride in our items and believe you will absolutely love them! That is why we provide a 30-day money-back guarantee. If a product does not quite live up to your expectations, simply return it for a full refund.
Frequently Asked Questions
Yes, we provide complimentary shipping on every order. Our goal is to ensure your items reach you safely and promptly without any hidden delivery fees.
Of course! We accept returns within 30 days of delivery. To be eligible, items must be unworn, undamaged, and kept in their original packaging. Please reach out to us via our Contact Page or email us at info@lena-newyork.com, and our team will guide you through the process.
As soon as your order is shipped, a confirmation email containing a personal tracking number will be sent to you. You can use this number to monitor your package's journey directly through our [tracking page].
To help you find the perfect fit, a comprehensive sizing chart is provided on most6 product pages. If your measurements fall between two sizes, we generally suggest selecting the larger size for a more comfortable fit. Please contact our support team if you need further assistance.
We offer a safe checkout experience and support the following payment methods:
- Credit Cards (Visa & Mastercard)
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
Absolutely. Your transactions are completely protected. We utilize industry-standard SSL encryption technology to keep your personal data secure and ensure a safe purchasing environment.
Orders are generally processed and prepared for shipment within 1 to 3 business days. Actual transit times will depend on your shipping location and seasonal order volumes, but tracking updates will always be sent to your email.
Our customer care team is always on hand to assist you. Feel free to message us through the Contact Page or drop an email to info@lena-newyork.com. We make it a priority to respond within 24 hours.